the achievement of targets assigned by the Branch manager by
conducting phone calls, field visits, cross-selling and referrals.
customer transactions from the branches to low cost electronic
channels to ensure reduced cost for branch operations.
that the customers are provided with competent, timely and error
free services in the area of account opening and account management
(Assets & Liability products, After sales…etc)
levels of service and customer satisfaction.
meet and exceed service standards set for the customer services.
customers regarding the right product to meet their needs and
promote & cross-sell other Dubai Islamic Bank products &
services to existing customers. Generate product leads from walk-in/
potential customers through interaction and dissemination of product
and service information.
Quality & Business Operations Control
to all established Bank’s policies, operating manuals, service
quality standards and code of conduct
smooth workflow, high service quality and low level of operational
and reviews various MIS reports and report any discrepancies to
ensure accurate service delivery to customers.
ensure that all transactions are processed as per the compliance
rules and regulations and maintain effective due diligence on the
customers before proceeding with any facilities.
assist and participate in any branch projects (Service Quality
Programs, Process changes, Sales…etc) and support the launch
of new products and services as per the consumer banking business plan.
up on various cases with all the concerned stakeholders such as
customers, internal Bank’s departments in order to ensure 100%
for reviewing all the system transactions done by SSR before approval.
ensure proper control measures are in place and perform periodic
reconciliation and inventory.
of custodianship of securities as assigned by the Branch Manger
various training and learning programs
close the skill gaps and to ensure
proper awareness about DIB products.
effective relationship with supervisors and peers and to guide the
sales & service team to achieve the set targets.