in identifying and implementing action plans to ensure the
achievement of the set targets and business growth objectives.
customer transactions from the branches to low cost electronic
channels to ensure reduced cost for branch operations.
the transition of Branches into sales and service business units and
create a culture of sales and service within the branch to ensure
high levels of customer service of all sales & service function
by efficiently abiding to the process and by reducing customer
waiting time and service time.
review customer complaints ,taking necessary initiatives whenever
required to ensure prompt resolution and high customer satisfaction
regularly meet with the customers to identify their business needs
and to ensure a proper cross-selling.
Quality & Business Operations Control
that all the branch operations are in accordance to the established
Bank’s policies, operating
manuals, service quality standards and code of conduct for
smooth workflow, high service quality, and low level of operational risk.
daily MIS reports, checking notes & denominations and ensure
accurate service delivery to customers.
assist and participate in any branch projects (Service Quality
Programs, Process changes, sales… etc) and support the launch
of new products and services as per the consumer banking business plan.
ensure that all sales & service transactions are compiling to
the Bank’s policies and procedures and to ensure a proper
implementation of control measures.
up on various cases with all the concerned stakeholders such as
customers, internal Bank’s departments in order to ensure 100%
in identifying the training and development needs of staff and
nominate them on appropriate courses in order to close the skill
the unit staff on new products/ product features and ensure
and maintain effective communication with the team to ensure free
flow of information, ideas and feedback.