customer’s interactions and efficiently gather related
information to fulfill customer needs.
handle customer’s interactions and ensure that issues are
resolved both promptly and thoroughly.
high class services and support on Bank’s different products.
Maintain a high level of knowledge about the
banks products and services and ensure customers are provided with
full accurate information.
to all bank policies and procedures corporate security policies,
regulatory guidelines, industry service standards and codes of conduct
various training and learning programs to close the skill gaps and
to ensure proper awareness about products and services, policies
sell and upsell different bank products.
effective relationship with superiors and colleagues to ensure
Team work and professional work environment.
to Call Center scheduling, and maintain high level of adherence.
the above accountabilities includes but not limited to any
additional/new tasks or responsibilities assigned by the line Manager.