innovative new idea in order to reduce the number of inquiries
received from Call center
between Call Center and Other Departments
implementation and follow up of internal process
between Call Center and other concern department for the purpose of
timely tracking and follow up.
transfer and redemption requests
the management with feedback in regards to Activation and transfer reports
the Team leader feedback on their agent performance related to
e-mails sent from the Call center.
with the day to day operational work related to ATM card activation
and credit card activation
MIS in order to provide the management with the work flow of the unit.
customers inquiries received by email corporate e-mail.
MIS in order to segregate inquiries received through the corporate mail.
the above accountabilities includes but not limited to any
additional/new tasks or responsibilities assigned by the supervisor