customer retention cases in efficient & quality manner in line
with the departmental framework.
assigned target efficiently as per the approved KPI’s.
customers over the phone to understand customer’s
perspective/needs and recommend appropriate retention solution.
meeting call quality standards according to the department’s
framework, while contacting any customer for retention purposes.
compliance with the department’s policies, procedures and SLA.
providing the necessary services and product awareness to the
customers within the approved TAT with no complaints.
necessary MIS/Reports as and when required.
with internal stakeholders to enhance customer retention rates.
/ Handle / Address / approve various types of after sale cases to
apply the waiver authority limits mentioned and approved in
retention strategy as applicable.
the above accountabilities includes but not limited to any additional
/ delegated / new tasks or responsibilities assigned by Team Leader /